Return & Exchanges

How to cancel orders ？

 

We accept order cancellations before the product is processing and processed. Usually it is about 24 hours after you place the order. If you cancel the order within this time, The amount you'll get paid after bank transaction fees will usually be less than your actual amount. If the product is already in process or shipped, your order will not be cancelled.

If you need to cancel your order, please contact us via message or email in time.

 

Please note: due to the special nature of Custom-made products and Pre-sale products, orders cannot be canceled.

 

How to return/exchange or refund ？

 

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale”，Sale and promotional items cannot be returned/exchanged.

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

• All items must be returned with their original boxes.

• All items must be returned in one package.

• Return/Exchange shipments must be made using the same service as the original delivery.

• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

• Customised items cannot be returned.

• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

• For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

• Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

 

How do I return an item or entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number

• Video or photo of the faulty product

 

Step 2: Insert the items, back into the original packaging.

 

Step 3: Contact Us Send us the relevant information from Step 1 and we will provide you with a return address. Email: service@meteorfashion.com

 

Step 4: Contact the courier company, pay the fee and hand the package to the courier. After the courier checks the returned goods, please close the package tightly. Please note that we do not accept packages without shipping fee paid.

 

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by meteorfashion in case of returns.

 

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

 

Return/Exchange Address

Please contact our customer service to request the return address.

 

We’re available to support you via

Email: service@meteorfashion.com

 

Service Tel: Sorry, we do not provide telephone customer service at the moment.

 

We strive to respond to your questions within 24 hours.

 

Customer service chat hours:

 

Monday - Friday 10am - 10pm UTC/GMT+08:00.

 

Now available in English, Chinese.

 

If we are not online, you can still leave us a message and we will respond to you promptly after receiving the message. Normally, if you send and message on a working day, we will respond within 24 hours of receiving the message. If it is a holiday, your message will be replied to on the first working day after that.